1. 7-Day Money-Back Guarantee
At 2Ticks WA Hub (operated by Business91 Consultants Private Limited), we want you to be completely satisfied with our WhatsApp API platform. We offer a 7-Day No-Questions-Asked Refund Guarantee for new subscription activations subject to reasonable quota limits.
Eligible for Full Refund: If you request a cancellation within 7 days of initial subscription payment and have consumed less than 15% of your plan's monthly API quota.
2. Subscription Cancellation
You may cancel your recurring subscription at any time directly through the Billing & Gateways panel in your developer console or by contacting support.
- Upon cancellation, your subscription will remain active until the end of the current paid billing cycle.
- No further recurring charges will be initiated against your payment method or UPI mandate.
3. Non-Refundable Scenarios
Refunds are not granted in the following circumstances:
- Accounts terminated or suspended due to violations of our Anti-Spam Policy or Meta's WhatsApp Business Policy.
- Quota booster top-up packs that have been fully consumed or utilized.
- Refund requests submitted after the expiration of the 7-day initial guarantee window.
4. Refund Processing Timeline
Approved refunds are credited back to the original payment source (Bank Account, UPI ID, or Credit/Debit Card) via Razorpay:
- UPI Payments: 1 to 2 business days.
- Netbanking & Debit Cards: 3 to 5 business days.
- Credit Cards: 5 to 7 business days, depending on your card issuer.
5. How to Initiate a Refund
To request a cancellation or refund, email our support desk with your invoice number:
Refunds & Billing Desk:
Subject Format: Refund Request — [Invoice ID] — [Registered Email]
Support Phone: +91 99538 93493 (Mon–Sat, 10:00 AM – 6:30 PM IST)